Privacy Policy

Effective Date: 03/04/2024

 

This Privacy Policy describes how Freighters Logistics Limited (doing business as Balara) ("we," "us," or "our") collects, uses, discloses, and safeguards the personal information of visitors ("users" or "you") to the website https://balara.co (the "Website"). By accessing or using the Website, you agree to the terms of this Privacy Policy.

  1. INFORMATION WE COLLECT

1.1 Personal Information:
We may collect personal information that you voluntarily provide to us when you interact with the Website, such as when you place an order, subscribe to our emails, or contact us. The types of personal information we may collect include:

  • Full name
  • Contact information (including address, email, and phone number)
  • Payment information (including credit card details)
  • Any other information you choose to provide to us.

1.2 Non-Personal Information:
We may also collect non-personal information automatically as you navigate and interact with the Website. This information may include your IP address, browser type, device information, operating system, and usage data.

  1. USE OF INFORMATION

2.1 Personal Information:
We may use the personal information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you, provide customer support, and respond to your inquiries
  • To send you promotional emails, newsletters, and marketing communications (you may opt-out at any time)
  • To improve our products, services, and the overall user experience
  • To enforce our terms and conditions and protect the rights, property, or safety of Freighters Logistics Limited, our users, or others as required or permitted by law.

2.2 Non-Personal Information:
We may use non-personal information for statistical analysis, to monitor and improve the functionality of the Website, and for other internal purposes.

  1. DISCLOSURE OF INFORMATION

3.1 Third-Party Service Providers:
We may share your personal information with third-party service providers who assist us in operating the Website, conducting our business, or providing services to you. These service providers may have access to your personal information but are only authorized to use it as necessary to perform their services for us.

3.2 Legal Requirements:
We may disclose your personal information if required by law, regulation, legal process, or governmental request.

  1. DATA SECURITY

We implement reasonable security measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. YOUR CHOICES

5.1 Opt-Out:
If you no longer wish to receive promotional emails or newsletters from us, you can opt-out by following the unsubscribe instructions provided in the email or contacting us using the information provided in Section 6.

5.2 Updating Information:
You can update or correct your personal information by contacting us using the information provided in Section 6.

  1. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:

Freighters Logistics Limited
Unit 12, 3/F, Kwai Cheong Centre,
50 Kwai Cheong Road, Kwai Chung,
Hong Kong

Email: info@balara.co
Phone: +852 3702 0048

We will make reasonable efforts to address your inquiry and resolve any concerns you may have.

  1. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated Privacy Policy will be posted on the Website with a revised effective date. We encourage you to review this Privacy Policy periodically.